I stumbled upon Laura Ashley store at Great World City yesterday and fell in love with their stuffs! It is all so pretty and I spent forty five minutes walking around the tiny store just looking around. Their staffs must have thought I am crazy. This must be the reason for their cold service provided.
I love the book ends but it cost over a hundred bucks!
Even though their store has many pretty things, their service standard is disappointing. Of all the five staffs I encountered, there are only two young ladies who care enough to provide good service. The first one replied, “All sales items are on our selling area” and walked away when I asked if there are any other pieces of a particular item. When I proceeded to ask the staff at the sales bazaar they held at the atrium, the young guy said under his breathe to his colleague, “It is for birds, how clean she wants it to be.” The third lady, the kind one was the one who helped me find one which has less glue stain. The forth lady at the cashier counter bluntly replied “There is no box for this item” when I asked for one. The last lady at the cashier counter appeared apologetic when they do not have a decent paper bag and ended up giving me a bulky looking plastic bag.
What is happening to the service standards in the retail industry? Or is it because the atas store only serves expats and Caucasians with a smile? I’m flabbergasted. I am a certified service professional (I’m not joking) and cliché as it may sound, I believe service must come from the heart and service staffs should really learn to empathize with their customer.
Anyway, on a brighter note, I bought a bird feeder! HAHA. It is a little pricy even after discount and I thought he will be mad at me for spending on random stuff, but even he thinks it’s cute! HEH. I’m going to use it as wedding décor and hang it on my balcony after my wedding! This explains why I wanted a box – to protect it for the next ten months! DUH.
Recent Comments