SbR’s opinion and review on iNo Mobile is valued (assuming they will continue doing so after this post) by Foresight Technologies (owner of iNo Mobile).

I was utterly surprised to see SbR’s review on Foresight Technologies website. It was flattering to know that our review is taken seriously. However, as a good reviewer one has to present the most honest and objective reviews to his/her audience.
So here’s my follow up review.
After-sale Service Review:
The phone was faulty right after purchase and I was furious. Adding to my misery, their service centre wasn’t at the most convenient location.
However, to my surprise, their service staff was sincere, apologetic and really understanding. In the most efficient manner possible, they replaced my phone without any questioning and had it checked and tested on the spot. [I couldn’t bear to display my usual consumer-from-hell-look after meeting their staff.]
After-sale Product Review:
My granny loves it! iNo Mobile is easy to use, fuss free and extremely elderly friendly. My granny even bought a pouch to protect it! The once technology-fearing/detesting granny actually likes her phone this time round.
Key Learning:
When service failure occurs, this is the only opportunity to convert a wrathful consumer into a loyal-potentially repeat consumer.
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