I called Jetstar’s 24hr toll-line to enquire about their latest airfare promotion
Attempt #1
Automated Woman’s Voice: Please press 1 for English, 2 for…
*1*
Automated Woman’s Voice: Please press 1 for ticketing and booking enquiry, 2 for…
*1*
Round 1
“Music – Music – Promo Ad – Music – Music – More Promo Ads –
Dear valued customers, thank you for waiting…your call is very important to us…”
Round 2
“Music – Music – Promo Ad – Music – Music – More Promo Ads –
Dear valued customers, thank you for waiting…your call is very important to us…”
…
After the 12th rounds…
“Music – Music – Promo Ad – Music – Music – More Promo Ads –
Dear valued customers, thank you for … Hello, this is XXX speaking, how can I help you. (In a strong accented English)”
Me: Hi, I’m calling to ask about …
Accented voice: I’m sorry but you need to call the Asia desk (I freaking called the number listed for Singapore customers) and they will provide you with further assistance. You’ve called us in Melbourne and we are not too sure about the ongoing promotions in Asia. Maybe you can call this number instead ….
Me: (Freak!) But I’ve called the number listed under Singapore call center.
Accented voice: You need to select Chinese language, number 2, to get you through to Malaysia call center, otherwise you will be re-routed to Melbourne again.
Me: (WTH) Ok. So I need to call this new number and select Chinese language.
Attempt #2
Automated Woman’s Voice: Please press 1 for English, 2 for Mandarin…
*2*
Automated Chinese Woman’s Voice: Please press 1 for ticketing and booking enquiry, 2 for…
*1*
Round 1
“Music – Music – Promo Ads – Music – Music – More Promo Ads –
Dear valued customers, thank you for waiting…your call is very important to us…”
….
After the 9th rounds…
Accented Voice: Hello, this is xxx speaking, how can I help you. (In a strange accented Chinese)”
Me: Hi, I’m calling to ask about …
Accented Voice: Oh. I’m sorry, but the tickets that you are enquiring are all sold out during the month of May.
Freak.













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